GDPR - PLEASE RESPOND On 25th May 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals. We are updating our Policy to take into account the new requirements of the GDPR. In accordance with this we need your permission to continue to send you our quarterly Newsletter as well as information relating to products and services purchased at Lucinda Ellery Ltd. Preferences It is extremely important that you update your preferences with us, to comply with the new GDPR regulations – simply click one of the following links, to confirm your mailing preferences. Continue Unsubscribe If you don't respond by the deadline we'll automatically remove your details and you'll no longer receive updates from us. Please be aware that you can change your mind and be removed anytime if you confirm subscription. New Privacy Policy - Lucinda Ellery Ltd Your data and why we collect it Lucinda Ellery Limited understands and respects the importance of your privacy. We request the minimum level of personally identifying information to run our business effectively. When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We use your information in a number of different ways, what we do depends on the information. Contact details We need these to perform our contract with you and to protect your interests. We will contact you via phone, email or SMS to confirm appointments booked and where possible remind you of upcoming appointments or advise to changes to your appointment time and or technician. We cannot do this if we do not have your number or email address and they are only used to keep you up to date. We also love keeping you up to date with our newsletter however we will only ever send you this should you choose to opt in. and it will not be sent without your consent. Your payment information This means your card’s security/CVV code. We’ve got to do this to perform our contract with you so we can take payment, and give refunds. However please note we do not keep records of your cards security details. Your history with us We store notes for both parties’ legitimate interests. The notes are with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Your medical history To protect your interests depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. From the 25th May 2018 we will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. Sharing your details Your personal details will not be passed to any other third parties except where necessary to process your purchase or enquiry. An overview of your different rights You have the right to request: • Access to the personal data we hold about you • The correction of your personal data when incorrect, out of date or incomplete. • For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end • That we stop any consent-based processing of your personal data after you withdraw that consent. You have the right to request a copy of any information about you that the company holds at any time and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Queries, Lucinda Ellery, 312 Kings Street, Hammersmith , London, W6 0RR or email info@lucindaellery.com. Your right to withdraw consent Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. When and why your data will be deleted As a matter of course, we will delete your identifiable information (excluding mutual contracts) if you have not undertaken business with us after 10 years. Cookies This website uses cookies. For more information on cookies and how they affect your access to this website, please click here. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us. Telephone: +44 (0) 208 7418224 email: info@lucindaellery.com uk websites:www.lucindaellery-hairloss.com and www.lucindaellery.com usa websites: http://www.lucindaellery-hairloss.com and http://www.lucindaelleryextensions.com Lucinda Ellery Ltd, its directors, and employees are not responsible for the content or the privacy policies of other web sites to which this Site may link.