Clients with Trichotillomania (TTM)   Lucinda Ellery Consultancy offers one-to-one consultations for clients with TTM. Please note that one-to-one consultations are voluntary and free of charge. These sessions are invaluable to the management of your TTM, they help support you and provide you with the tools and techniques you need to manage your TTM effectively. Please book your free one-to-one consultation with Lucinda at Reception in either our London or Manchester branch. In addition, please do not hesitate to ask Reception for Lucinda’s mobile telephone number to contact her for additional support. Cognitive Behavioural Therapy (CBT) for TTM Clients CBT is a mixture of cognitive and behavioural therapies that are often combined. This form of therapy is aimed to facilitate you to change the way that you think, behave and feel. CBT aids various conditions both mentally and physically, i.e. obsessive-compulsive disorders, habits such as facial tics, depression, chronic pain, anger, eating disorders and post traumatic stress. If you would like additional support to manage your TTM effectively outside of Lucinda Ellery Consultancy, please contact Rosemary Hocknell on 0208 741 8224 on ext 1013. We have collated a database over the last several months of CBT therapists who work directly with patients who have TTM and we may be able to refer you to a Cognitive Behavioural Therapist within your county.   Intralace System™ Partings and Guarantee Period     The life span of Intralace System™ partings differs greatly from one client to another. Clients will be expected to pay for partings twice a year as each parting lasts between 4½ - 5 months. We respect however, that every client is unique and therefore treats their hair differently. If a parting is required outside of the normal purchasing period it will be replaced for you complimentary. Please speak to one of the managers within studio if you have any questions. Complimentary Styling Lessons Please note that complimentary styling lessons are available for you. If you would like some tips or advice on how to manage and style your new hair, you can book these alongside your hair appointments. A New Era in Professional Hair Colour INOA   We now have L’Oreal INOA permanent hair colour available. This is the latest technology in permanent colour. It is suitable for all clients. INOA has a smooth, velvety texture, is odourless and ammonia free for optimum scalp comfort. The hair fibre is better protected for a softer touch which helps to maintain hair smoothness. It has perfect coverage for white hair and a breakthrough oil base that optimises the effectiveness of the colouration system, whilst providing 2 x more protection of the lipids found in the natural protective layer on the hair, compared to a traditional permanent hair colourant. If you would like to find out more about the professional range of colours available, please do not hesitate to speak to a member of the stylist team when you are in studio.

Hair Miles In November 2009 we launched our Hair Miles Client Reward Scheme for existing client’s to reap the benefits of Hair Miles credits which has been a great success. By simply recommending a friend to Lucinda Ellery Consultancy, you could receive Hair Miles credits to the value of 10% of what your friend spends on their first application of hair.   If you would like to receive the benefits of the scheme, please contact the Reception team for further details on 0208 741 8224. Client Relations   We are delighted to announce that Kelly Hinchliffe has joined Lucinda Ellery Consultancy as part of our client relationship team. Kelly is available on Tuesdays, Wednesdays and Thursdays from 10am to 3pm. If you have any queries or conces regarding your Intralace System™ or Hair Extensions then please contact Kelly on 0208 7418224 ext 1016 or email her at Kelly@lucindaellery.com. We are very pleased to have Kelly as part of our team and if there is anything you feel she can help you with then please do not hesitate to contact her directly. Update Your Personal Details We are holding a summer prize draw at the Studio and the three randomly selected winning clients will be announced in our July – August 2010 newsletter. To enter, please complete a ‘contact details form’ at the main Reception desk in detail. All fully completed cards will automatically be entered into the draw. 1st Prize: £100 credit on your Lucinda Ellery account 2nd Prize: Product Hamper 3rd Prize: Complimentary Wash and Blow Dry We have noticed for some of our clients that their contact details are no longer valid. We ask all clients to update their details to include their home number, mobile number, email address and physical address. In addition if your maiden name has changed please update this on the ‘contact details form’.     Looking After You!     We appreciate that new Intralace System™, Realignment and Hair Extension appointments can be rather lengthy and know that having something to pass the time helps tremendously. Lucinda Ellery Consultancy offers a range of award winning comedy, music, drama and horror DVD’s to choose from. With a range of over 50 movies, you will have an opportunity to wind down and relax for the duration of your appointment. Alteatively, please feel free to surf the Inteet should you not wish to watch a DVD.     312 King Street, Hammersmith, London, W6 0RR Old Exchange Building, 29 - 31 King Steet, Manchester, M2 6BE 0844 567 8899