MESSAGE FROM LUCINDA ELLERY I struggle when I think of how to start my letters and you may, notice I always start in a similar fashion, talking about you, our amazing clients so here goes........ First and foremost I’d like to thank all of our amazing clients for their cards, letters, and feedback. It never ceases to amaze me and gives our team’s great joy. I’ve often talked to friends and acquaintances that are in the service industry and time and time again I hear stories of difficult, aggressive, complaining clients whilst I see very few. It never ceases to amaze me that they can function effectively with such low demoralising energy; but on the other hand as I listen to them I hear how lucky we all are that somehow I’m only sent angel people that are charming, delightful, kind, appreciative and generous with their praise of the work we do and how much they love coming to us and the environment we have provided for them. I honestly can’t imagine working in any other way. Maybe it’s a tad sad but I still enjoy my space in the studios with the people I work with and on more than any other space in the world and I consider it a privilege that I love going to work (doesn’t feel like work). I love the people I work with, I love the places we operate from and adore our clients. You just simply are the best. I am so grateful for your continued patronage, loyalty and generosity. Thank you, thank you, thank you. www.lucindaellery-hairloss.co.uk and www.lucindaellery-hairloss.com